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Comprehensive documentation of our company policies, procedures, and guidelines.
10 documents
Last updated: July 17, 2025
These Terms of Sale ("Terms") apply to all purchases of goods by you ("Customer", "you") from IPL group ("IPL group", "we", "us", "our"), a company registered in Ireland, whether placed through our website (iplgroup.com, the "Site"), over the phone, via email, in person, or by any other method.
By placing an order with us, you agree to be bound by these Terms. Please read them carefully before placing an order. No other terms or conditions shall apply unless expressly agreed in writing by us.
These Terms should be read in conjunction with our [Link to Privacy Policy], [Link to Cookie Policy], [Link to Shipping Policy], and [Link to Returns and Refunds Policy].
IPL group is a supplier and manufacturer of goods. "IPL group" is a trading name of Innovative Products Ltd. Our registered office and contact details are available on our Site and are also listed at the end of these Terms.
3.1. Placing an Order: Orders may be placed through our Site, by telephone, email, or in person. You are responsible for ensuring the accuracy of your order details.
3.2. Order Acceptance: An order placed by you constitutes an offer to purchase goods from us. This offer is deemed accepted by us, and a binding contract is formed, only when we have received full cleared payment for the goods and any applicable delivery charges. We may send you an order acknowledgement before this point, but such an acknowledgement does not constitute acceptance of your order.
3.3. Right to Refuse an Order: We reserve the right to refuse any order placed by you for any reason, including but not limited to, non-availability of stock, errors in product information or pricing, or if we suspect fraudulent activity. If we refuse your order, we will notify you and refund any payment received.
4.1. Product Descriptions: We take reasonable care to ensure that all details, descriptions, and images of goods appearing on our Site or in our catalogues are as accurate as possible. However, we do not warrant that the product descriptions or other content is error-free. Images are for illustrative purposes only and actual products may vary slightly.
4.2. Availability: All goods are subject to availability. If any goods ordered are not available, we will inform you as soon as possible and offer you the option to wait for the stock to become available, choose an alternative product, or cancel the order and receive a full refund.
5.1. Pricing: Prices for goods will be as quoted on our Site or otherwise provided to you at the time of ordering. We will clearly indicate whether prices are inclusive or exclusive of Value Added Tax (VAT) and other applicable taxes. Delivery charges are additional and will be specified at the time of order or by reference to our Shipping Policy.
5.2. Pricing Errors: We endeavour to ensure all pricing information is accurate. However, if we discover an error in the price of goods you have ordered, we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and have already paid for the goods, you will receive a full refund.
5.3. Payment Methods: We accept payment through various methods, including but not limited to:
Online payments via Stripe (for website orders)
Credit/Debit card payments (in person or over the phone)
Bank transfers
Other methods as may be agreed by us.
5.4. Payment Terms: Full payment for goods and any applicable delivery charges must be received and cleared before goods are dispatched or made available for collection, unless alternative credit terms have been expressly agreed in writing by IPL group.
Delivery of goods will be in accordance with our [Link to Shipping Policy]. Timelines for delivery are estimates only and not guaranteed. We shall not be liable for any delays in delivery caused by circumstances beyond our reasonable control.
7.1. Title: Legal ownership (title) of the goods will not pass to you until we have received full payment for the goods and any other sums due from you to us.
7.2. Risk: The risk of loss or damage to the goods will pass to you upon completion of delivery to your specified address or upon collection by you or your nominated carrier.
Our policy on cancellations, returns, and refunds is detailed in our [Link to Returns and Refunds Policy], which forms part of these Terms.
If you create an account on our Site, you are responsible for maintaining the confidentiality of your account username and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
10.1. We warrant that the goods will correspond with their specification at the time of delivery and will be free from material defects in material and workmanship for a reasonable period, subject to fair wear and tear and proper use.
10.2. If you are a consumer, nothing in these Terms will affect your statutory rights (e.g., under the Sale of Goods and Supply of Services Act 1980, and EU consumer protection regulations).
10.3. If you are a business customer, our liability in connection with any order shall not exceed the total price paid for the goods under that order. We shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses, or other claims for consequential compensation whatsoever.
10.4. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action, or any other event that is beyond the control of IPL group.
We will use your personal information in accordance with our [Link to Privacy Policy].
Any notices to be given under these Terms shall be in writing and may be delivered personally, by email, or by pre-paid post to our registered office or primary trading address, or to your address as provided in your order.
These Terms and any document expressly referred to in them (such as our other policies) represent the entire agreement between you and us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
If any provision of these Terms is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall, to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness, be deemed severable and the remaining provisions of the Terms and the remainder of such provision shall continue in full force and effect.
Failure or delay by us in enforcing or partially enforcing any provision of these Terms will not be construed as a waiver of any of our rights under the Terms. Any waiver by us of any breach of, or any default under, any provision of these Terms by you will not be deemed a waiver of any subsequent breach or default and will in no way affect the other terms of the Terms.
These Terms and any contract between us shall be governed by and construed in accordance with the laws of Ireland. You agree to submit to the exclusive jurisdiction of the Irish courts to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.
Innovative Products Ltd. trading as IPL Group
Registered Office: Slane Road, Drogheda, Co. Louth, A92 H286, Ireland
Registered in Ireland, Company Number: 149343
VAT No.: IE6546743V
Email: info@ipl.ie
Phone: +353 (0)41 983 2591
This policy is part of our commitment to transparency and compliance.
