IPL group (comprised of Innovative Products Ltd & OMNI Instruments Ltd) is a customer-focused, innovative, value-driven organisation. We design, manufacture, and supply infrastructure products, services, and solutions to customers worldwide. Since our establishment in 1975, high-quality innovative products, creative engineered solutions, excellent customer service, and socially responsible business practices have defined our organisation.

Our Commitment to Quality

At IPL group, we believe quality is critical to the success of our business. We aim to lead the market, add value, and raise quality standards beyond statutory and regulatory requirements to enhance customer satisfaction and be a trusted source for consistent products and services. Our Quality Policy conveys our commitment to this guiding principle and our applied aim of excellence in IPL group's operational planning, customer focus, and company processes.

Under the leadership of our senior management, Health & Safety, Quality, and Environmental control are integrated into an Integrated Management System (IMS). This system is designed to ensure that we identify, understand, and consistently meet customer requirements as well as all applicable statutory and regulatory obligations.

Our Quality Management System (QMS)

All crucial processes at IPL group operate within our IMS framework and our established Quality Management System (QMS), which is certified in accordance with the ISO 9001:2015 standard. Our QMS has evolved with our organisation's growth and is based on:

• Assessing risks and opportunities;

• Implementing and measuring quality objectives, with a focus on continual improvement;

• Enhancing customer satisfaction.

Our QMS applies to our daily activities and is a trusted method for achieving IPL group's strategic quality goals. This policy is reviewed and updated within this context, and the scope of our certification is aligned with our core business: "design, manufacture, supply and service of infrastructure products for utilities, environmental and industrial sectors."

Our Aims

The Board of Directors, Senior Management, and Staff of IPL group are fully committed to our QMS and this Quality Policy. We aim to:

• Effective Planning: Maintain consistent good planning by management. This involves setting, checking, and updating quality objectives. We measure the effectiveness of our QMS against legal compliance, customer requirements, external certification reviews, and internal audits, always striving for improved QMS performance in dependable design and supply of products and services, reduced non-conformances, and enhanced customer satisfaction.

• Risk-Based Thinking: Implement risk-based thinking and emergency preparedness. We analyse key activities and opportunities, using evidence-based decision-making to ensure all critical processes are established, documented, appropriately resourced, and monitored to meet their intended results.

• Stakeholder Relationships: Promote mutually beneficial relationships with all interested parties, including customers and suppliers. This helps us to better understand requirements and interdependent processes that lead to improved quality, efficiency, and opportunities for growth.

• Exceed Customer Expectations: Understand project needs and provide sustainable infrastructure solutions that deliver quality products and service in a professional, consistent, and timely manner.

• Team Competency: Utilise qualified consultation, build our team's competency levels, and support individual expertise and professional experience through effective recruitment, mentoring, personnel training, skill development, and promotion.

• Uphold High Standards: Maintain our high standards and value in quality. All IPL group personnel are responsible for advancing the organisation's quality objectives and for compliance with standards, codes of best practice, as well as legislative, regulatory, and customer requirements.

• Policy Application and Review: Ensure our QMS and this policy are applicable to all jurisdictions in which we operate. We will ensure it is communicated, understood, and applied by all relevant parties, reviewed annually, and amended and re-issued as necessary to maintain its relevance and effectiveness.

Damien Cordial
Quality Manager

Chris Pullen
Quality Manager