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Comprehensive documentation of our company policies, procedures, and guidelines.
10 documents
Last updated: July 17, 2025
IPL group ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (iplgroup.com, the "Site"), including when you use our contact forms, interact with us, or use our online shop.
This policy should be read in conjunction with our separate [Link to Cookie Policy], which provides detailed information about our use of cookies and similar technologies.
We may collect and process the following categories of personal information about you:
Contact and Enquiry Information: When you use our contact forms, email us, or otherwise communicate with us, we may collect your name, company name (if applicable), location, email address, phone number, and the content of your enquiry or communication.
Shop and Account Information: When you make a purchase through our online shop or create an account, we collect information necessary to fulfil your order and manage your account. This includes your name, billing address, delivery address, email address, phone number, order history, and details of the products you have purchased.
Marketing Preferences: If you opt-in to receive marketing communications from us, we will collect your preferences.
Technical and Usage Data: When you browse our Site, we may automatically collect certain technical information from your device. This includes your Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. We also collect information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. (This is further detailed in Section 3).
Payment Information: Please note that payment information for online purchases (e.g., credit/debit card details) is processed securely by our third-party payment processors. We do not collect, store, or have direct access to your full payment card details.
We use the personal information we collect for the following purposes, based on relevant legal grounds:
To Provide Services and Fulfil Orders (Contractual Necessity):
To respond to your enquiries and provide quotations.
To process and fulfil orders placed through our online shop, including managing payments, fees, and charges.
To manage any account you hold with us.
To provide customer service and support.
To Improve Our Site and Services (Legitimate Interests):
To ensure that content from our Site is presented in the most effective manner for you and for your device.
To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
To understand how our customers use our products and services to develop them and grow our business.
For Security and Legal Compliance (Legitimate Interests / Legal Obligation):
As part of our efforts to keep our Site safe and secure, and to prevent fraud.
To comply with our legal obligations, resolve disputes, and enforce our agreements.
For Marketing (Consent / Legitimate Interests):
Where you have given your consent, or where permitted by law, to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about. You can opt-out of marketing communications at any time.
We do not track your Browse activity on other websites after you leave the IPL group Site.
When you visit our Site, our servers automatically log certain information as briefly mentioned in section 1.2. This information may include:
IP Address: Your Internet Protocol (IP) address is logged to help diagnose problems with our server, administer our website, and identify unique users. It can also be used to gather broad demographic information (e.g., your general geographic location).
Browser User Agent: We log information about your browser type and version (e.g., Chrome, Firefox, Safari), operating system, and device type to help us ensure our website is compatible and to understand how users are accessing our Site.
Referring Address/URL: If you arrived at our Site by clicking a link on another website or from an advertisement, we may log the address of that referring website or the source of the click. This helps us understand how users find our Site and the effectiveness of our marketing.
Pages Visited, Interaction Data, and Timestamps: We may log the pages you visit on our Site, the links you click, the time and date of your visit, the duration of your visit, and other interaction data to analyse website traffic, user behaviour, and improve user experience.
This automatically logged information is used primarily for statistical analysis, to improve our Site's functionality and user experience, to ensure its security, and for troubleshooting. It is generally aggregated or pseudonymised and not used to identify individual users unless required for security investigations or by law.
For more details on cookies and similar technologies used for automatic data collection, please see our separate [Link to Cookie Policy].
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We do not track your Browse activity once you leave our Site.
We are committed to protecting the security of your personal information. We have implemented appropriate technical and organisational security measures to protect the personal information under our control from loss, misuse, unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:
Secure servers and data encryption (e.g., SSL/TLS for data in transit where appropriate).
Regular security assessments and updates to our systems.
Access controls to limit access to personal information to authorised personnel only, based on job function.
Procedures for data breach detection, response, and notification.
Secure handling of payment information through our trusted third-party payment processors.
While we strive to use commercially acceptable means to protect your personal information, it is important to remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we make our best effort to ensure its security on our systems, we cannot guarantee its absolute security. You transmit information to us at your own risk.
If you have an account with us, you are responsible for keeping your password confidential. We ask you not to share your password with anyone.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
For example:
Information related to customer orders and accounts may be kept for the duration of our business relationship and for a period thereafter as required by Irish law (e.g., for tax and accounting purposes, typically 6 years after the end of the financial year in which the last transaction occurred).
Enquiries and correspondence not leading to an ongoing relationship may be retained for a shorter period, sufficient to address the query and for short-term record-keeping.
Automatically logged data is typically retained for a shorter period unless required for security investigations.
Once the retention period expires, your personal information will be securely deleted or anonymised.
Under the General Data Protection Regulation (GDPR) and Irish data protection law, you have various rights in relation to your personal information. These include the right to:
Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party (data portability).
Withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you wish to exercise any of these rights, please contact us using the details in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
You will not usually have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
IPL group is based in Ireland, and our primary servers are located within the European Economic Area (EEA).
If we transfer your personal information outside of the EEA, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal information the same protection it has in Europe.
Where we use providers based in the US, we may transfer data to them if they are part of the EU-U.S. Data Privacy Framework or successor frameworks which require them to provide similar protection to personal information shared between Europe and the US.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal information out of the EEA.
Our Site and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information without parental consent, we will take steps to delete such information. If you believe that we might have any information from or about a child under 16, please contact us.
This Privacy Policy may be changed by IPL group at any time. If we change our Privacy Policy in the future, we will post the updated version on this page and will indicate at the top of the policy when it was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect.
Your continued use of our Site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.
We are committed to resolving any complaints about our collection or use of your personal information. If you have any concerns, please contact us first so we can try to resolve them.
You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC), which is the Irish supervisory authority for data protection issues. Further information on your data privacy rights is available on the website of the Irish Data Protection Commission: www.dataprotection.ie.
If you have any questions about this Privacy Policy, the information we hold about you, or if you wish to exercise any of your data protection rights, please do not hesitate to contact us:
IPL group
Slane Road, Drogheda, Co. Louth, A92 H286
Email: info@ipl.ie
Phone: +353 (0)41 983 2591
This policy is part of our commitment to transparency and compliance.
